about-us - Lancaster & Lancaster Tourism & Hospitality Consultants in the Lake District

Collectively we bring a breadth of real experience from across the industry. This is from pubs, budget chain hotels, regional companies and national multi-national companies, large scale hotels and resorts, as well as organisations from the public, private and third sector. All the businesses we have previously managed or been involved with have looked beyond the immediate business and had a strong local connection.

Therefore we are able to provide solutions and ideas from different areas, whilst considering the wider impact of the business.

About Nick

My career in hospitality began at the Lord Raglan pub in the village of Nangreaves nestled in the Pennines overlooking Ramsbottom. There, I worked part time as a waiter, pot washer and eventually chef, whilst I was in full time education. On graduating from Manchester Metropolitan University, I joined Shire Inns, now Daniel Thwaites Hotels as part of the team that opened the North Lakes Hotel in Penrith. My career has spanned nearly 40 years and has taken me all round the country, working in major hotel brands such as Marriott Resorts and Premier Inn through to independent small local pubs. On my travels I have worked in most roles within those establishments, from pot washer and night porter to chef instructor and manager, before settling at Langdale, where I spent 16 years. More recently I have been appointed Professor of Practice at University of Cumbria..

Throughout my career my strengths have always been with food and beverage operations including being involved in opening new restaurants, concepts and refurbishments, culminating in the opening of the Brimstone Hotel, Brimstone Spa and Stove Restaurant & Bar at The Langdale Estate.

I have a passion for sustainability and believe that business needs to operate in a sustainable way in order to survive. This includes financial sustainability which should always be the priority in order to provide a stepping stone to wider sustainability which helps protect our environment and communities.

Things I like to do in my spare time.

About Jackie

With over 40 years in the hospitality business, I started my career as a Wimpy bar kid, flipping burgers & making extra thick milkshakes: all down to the amount of ice cream you could get the machine to mix!

My first proper job was with Notts / Derby Posthouse part of Trusthouse Forte, beginning as a Silver Service waitress to Restaurant / Duty Manager over my 8 years with them. I then moved to Breadsall Priory Hotel to help open their new restaurant ‘The Priory’ where I worked and played golf for 5 years. Coincidently this is where I met Nick and the rest, as they say, is history!

From then we worked as a couple for 10 years, opening & running various pub/restaurants for Country Style Inns and Scottish and Newcastle in their Chef and Brewer division.

In 2001 we bought our house in the Lakes therefore I moved here to be part of the EPOS implementation team for Laurel pubs all over the Northwest.

I joined the Langdale Hotel in 2002 until now where I am their Sales and Revenue Manager. Nick joined 3 years later! During this time I achieved Revenue Management certification from Cornell University and a MA in Developing Professional Practice in Management from Lancaster University.

During my time off, I volunteer with Furness Carers helping with their Carers Cafes. I felt I wanted to give something back to the community. Both Nick and I have been involved in various profile and fund raising events such as a Pop Up Pub and a Duck Race. On a more serious note raising awareness for all forms of disabilities with Wheels For All and Lakes Mobility.

We have a passion for what we do and hope we can help share some of that enthusiasm with you.

Things I like to do in my spare time.

Get in touch.

We’d love to hear from you, even if you’re not 100% sure how we can help your business … we’re always happy to meet new people in the industry.

Give us a call, we’d love to have a chat – 07824 346 781